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Policies

Safety and Confidentiality Policy

A 24-hour notice is required to cancel a massage, and a 48-hour notice is required to cancel a couple’s massage as well as any package or current promotion. If not, 100% of the price will be billed. A credit-card number is required, and will be securely encrypted. Two promotions cannot be combined, and a gift card bought at a discount or online cannot be paired with a current promotion.

The promotional value of gift cards sold at a discount is valid for 1 year. The total value of gift cards offered free expires after 1 year.

WaySpa and Spafinder gift cards cannot be combined with our packages or promotions.

Espace Nomad is committed to keeping all information in our clients’ health files confidential, and to respect that confidentiality so as not to prejudice clients.

Commitment to data security

Your identifiable personal information is kept secure. Only employees, agents and entrepreneurs (who have agreed to keep this information secure and confidential) have access to this information.

All credit-card numbers we receive are encrypted in your MindBody account in a secure and confidential manner. You can also enter it online yourself. A credit card number must be provided to make a reservation. Your number will be stored in your account confidentially and encrypted only in the event you don’t adhere to our Cancellation Policy.

All emails and newsletters on our website allow you to opt out from receiving them. In no circumstance will Espace Nomad sell, rent, exchange, or share your personal information with any other person, company or organization.

Package Terms & Conditions

Packages for 5 or 10 massages of 60 minutes are eligible for the Morning Special. These cannot be combined with any other offer.
All packages can be shared with family or friends. Just mention the full name of the client who has the package once you’re at the spa.

Please notify us 24 hours in advance to cancel or change any individual treatment. Thank you for allowing 48 hours for half days, full days and group massages.

Receipts for insurance will be given on the day of the appointment, in the name of the person receiving the treatment. Please note that Espace Nomad is not responsible for making the claim nor to verify which professional associations are covered by your insurers.